Effective Date: October, 2026

Longevity Health, LLC (“Longevity Health,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, schedule appointments, or use our services.

1. Scope of This Policy

This policy addresses information collected through our website, online forms, scheduling tools, and related communications.

Patient medical records and other protected health information may also be governed by applicable health privacy laws and our separate Notice of Privacy Practices, where applicable. You may request a copy by contacting [email protected].

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal information: Name, email address, telephone number, and mailing address.

Appointment information: Scheduling requests, appointment preferences, and related communications.

Billing information: Billing details and payment information needed to process transactions. Payments may be processed through third-party payment providers.

Health and wellness information: Information you voluntarily provide through designated intake forms, consultations, patient portals, or other authorized service channels.

Communication preferences: Email and text messaging preferences, opt-in records, and unsubscribe requests.

Technical information: IP address, browser type, device information, pages visited, and website usage information collected through cookies or similar technologies.

Please avoid submitting sensitive medical information through general website contact forms, social media, or ordinary email. Contact us for the appropriate way to communicate confidential health information.

3. How We Use and Share Your Information

We use your information, as appropriate and permitted by law, to:

Provide and manage our services.

Schedule appointments and send reminders.

Process payments and transactions.

Respond to questions and provide customer support.

Send service updates and communications you request.

Send promotional communications when you have provided any required consent.

Improve our website, services, and customer experience.

Maintain security and comply with legal obligations.

We do not sell your personal information.

We may share information with trusted service providers that assist with website hosting, appointment scheduling, payment processing, customer support, technology services, and authorized email or text communications. These providers may access information as necessary to perform their services and are subject to applicable confidentiality, security, and contractual requirements.

We may also disclose information when required by law, in response to a legally valid request, to address fraud or security incidents as permitted by law, or with your authorization.

Uses and disclosures of protected health information are subject to applicable health privacy requirements and our Notice of Privacy Practices, where applicable.

4. SMS / Text Messages

Our SMS program provides text messages for appointment reminders, events, receipts, customer service, and occasional promotional messages when you opt in. Message frequency varies depending on your interaction with our services.

4.1 Opting Out

You can cancel the SMS service at any time. Simply reply STOP to the number sending you messages. After receiving your STOP request, we will send a text confirming that you have unsubscribed. Following this confirmation, you will no longer receive messages from our SMS program. To rejoin, sign up as you did initially or reply START to resume receiving messages.

4.2 Help & Support

If you experience any issues with the messaging program, reply HELP for assistance or email us at [email protected].

4.3 Carrier Liability

Carriers are not liable for delayed or undelivered messages.

4.4 Message & Data Rates

Message and data rates may apply to messages sent to you by us and to messages you send to us. Message frequency varies. For questions about your text or data plan, please contact your wireless provider.

4.5 Recurring Message Disclosure

By opting into our SMS program, you authorize Longevity Health, LLC to send recurring text messages to the mobile number you provide. Depending on your service selection, you may receive regular recurring messages. You are not required to agree to receive recurring promotional messages as a condition of purchasing any goods or services.

4.6 Prohibited Content

Our SMS messages will never contain phishing attempts, smishing, or social engineering intended to manipulate you into sharing private information. Our messages will not contain illegal content or prohibited SHAFT content—sex, hate, alcohol, firearms, and tobacco—in violation of applicable laws or messaging provider requirements.

4.7 SMS Opt-In Data Protection / Privacy for SMS Services

Text messaging originator opt-in data and consent information will not be shared with third parties, except aggregators and providers of text messaging services as necessary to deliver the SMS service.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies & Tracking

We use cookies and similar technologies to understand how visitors use our site, remember preferences, and improve functionality. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, it may affect certain features or services of our website. You can control cookie settings through your browser.

6. Email Communications

If you subscribe to our promotional emails, you may unsubscribe at any time by clicking the unsubscribe link included in those messages or emailing [email protected].

Unsubscribing from promotional emails does not necessarily stop appointment confirmations, billing notices, or other communications needed to administer your services.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, and meet applicable legal, medical recordkeeping, and business requirements.

Retention periods vary depending on the type of information and applicable obligations. Certain records may need to be retained even if you request deletion.

8. Your Privacy Rights and Choices

Depending on where you live and which laws apply, you may have the right to:

Request access to personal information we maintain about you.

Request correction of inaccurate information.

Request deletion of certain information, subject to applicable exceptions.

Withdraw consent where processing depends on consent.

Opt out of promotional emails or text messages.

Exercise other privacy rights available under applicable law.

To submit a request, email [email protected] or call (281) 336-9030. We may need to verify your identity before responding.

Rights relating to patient medical records are addressed in our separate Notice of Privacy Practices, where applicable.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

Access to personal information is limited to individuals and service providers who need it to perform authorized responsibilities.

No internet transmission or storage system is completely secure. If a security incident requires notification under applicable law, we will provide that notification as required.

10. Children’s Privacy

Our general website is not directed to children under 18, and we do not knowingly collect personal information from children under 18 through the general website.

If you believe a child has submitted personal information through our website, contact [email protected] so we can investigate and take appropriate action.

Information collected while providing authorized healthcare services to minors is handled under applicable law and our patient privacy practices.

11. Testimonials and Reviews

Before publishing a testimonial containing your name, image, health information, or other identifying details, we obtain the permission or authorization required by applicable law.

Please avoid including information in public reviews or comments that you do not want others to see.

12. Third-Party Websites and Social Media

Our website and communications may include links to external websites, patient portals, payment services, or social media platforms.

These third parties have their own privacy policies and practices. We encourage you to review those policies before providing personal information or using their services.

Social media features and other third-party tools may collect information about your device and interactions according to their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy as our services, practices, or legal obligations change. Updates will be posted with a revised effective date. We will provide additional notice or obtain consent when required by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or a privacy request, please contact:

Longevity Health, LLC
12804 Gulf Fwy #200
Houston, TX 77034

Email: [email protected]
Phone: (281) 336-9030